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Frequently Asked Questions
Please read our FAQs before sending us a message.
What are the delivery charges for orders from the Online Shop?
Here are our charges for postage and packaging (UK mainland only, not for delivery direct from manufacturer products):
- £4.99 for orders up to £20
- £6.99 for orders over £20 and up to £75
- £12.99 for orders over £75
Which payment methods are accepted in the Online Shop?
We accept all major Debit Cards and Credit Cards, PayPal and schools may also register to pay via invoice.
How long will delivery take?
Please allow 21 days for delivery, although our average delivery times are usually considerably less than 21 days.
What exactly happens after ordering?
If you order goods via the website, you will receive an automatic email saying that your order has been placed. You will receive another automatic email when your order has been completed and is out for dispatch. When you order by phone or by completing an order form you will receive your order within the specified number of days.
Do I receive an invoice for my order?
You will receive an invoice for your order only if you register to pay by invoice in our Online Shop.