28A Gloucester Road, Trowbridge, Wiltshire, BA14 0AA

Tel: 01225 767 157
Fax: 01225 755 631
Telephone Orders: 01225 719 204
Email: circletime@jennymosley.co.uk

Positive Press Ltd

Tel: 01225 719 204
Email: positivepress@jennymosley.co.uk

Frequently Asked Questions

Please read our FAQs before sending us a message.

What are the delivery charges for orders from the Online Shop?
Here are our charges for postage and packaging (UK mainland only, not for delivery direct from manufacturer products):
  • £4.99 for orders up to £20
  • £6.99 for orders over £20 and up to £75
  • £12.99 for orders over £75
Outside UK Mainland and Overseas Customers please enquire for costs of postage and packaging, before goods are sent. We could send you a proforma invoice, showing you carriage costs. If a book is pre-ordered before publication as part of a larger order, it will incur a separate charge for postage and packaging. For ‘delivery direct from manufacturer’ products –please contact us by phone or email for a quote for delivery charges. The delivery costs below are a rough guide only and are calculated by weight – however for multiple orders we will always work hard to get you the best delivery rates. Please call 01225 719204 for more information.
Which payment methods are accepted in the Online Shop?
We accept all major Debit Cards and Credit Cards, PayPal and schools may also register to pay via invoice.
How long will delivery take?
Please allow 21 days for delivery, although our average delivery times are usually considerably less than 21 days.
What exactly happens after ordering?
If you order goods via the website, you will receive an automatic email saying that your order has been placed. You will receive another automatic email when your order has been completed and is out for dispatch. When you order by phone or by completing an order form you will receive your order within the specified number of days.
Do I receive an invoice for my order?
You will receive an invoice for your order only if you register to pay by invoice in our Online Shop.

Send us an email

Fields marked with an * are required